Refund Policy

Last updated: January 24, 2026

This Refund Policy applies to purchases/donations made for YOUR_SERVER_NAME (“we”, “us”, “our”), including virtual currency and virtual items delivered in the Service.

Important: Virtual goods are delivered digitally and may be consumed instantly. Please read carefully before purchasing.

1) General Rule

All sales are generally final once virtual currency/items are delivered to an account. We may issue refunds only in limited circumstances described below.

2) Eligible Refund Scenarios

Non-delivery: You paid but did not receive the virtual currency/items due to a verified system error.
Duplicate charges: You were charged twice for the same transaction.
Unauthorized purchase: A purchase was made without your authorization (subject to investigation).

3) Ineligible Refund Scenarios

You changed your mind after delivery.
Items/currency have been spent, traded, transferred, or used in any way.
Account penalties (bans/suspensions) due to rule violations.
Server wipes, rollbacks, balance changes, or maintenance interruptions.
Purchases made to gain an advantage and then requesting a refund.

4) Chargebacks & Payment Disputes

If you file a chargeback or payment dispute, we may suspend or terminate the associated account and/or revoke delivered virtual items/currency to protect the Service from fraud.

5) Time Window

Refund requests must be submitted within 7 days of the transaction date, unless otherwise required by applicable law.

6) How to Request a Refund

Account username
Transaction ID / receipt screenshot
Date and amount
Reason for the request

7) Refund Method

Approved refunds are issued to the original payment method when possible. Processing times depend on the payment provider/bank.

8) Contact

Questions? Email billing@yourdomain.com.